Exchange and Return Policy
We have 2 days exchange and return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Once you submit for return request, the pick-up person will come to collect the item. You can always contact us for any return questions at info@orthojoy.in
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
In case of a size issue, defective or damaged product, we would be happy to assist you in exchange for the orders placed.
Exchange is subject to size availability.
Please note that the benefit of exchange/returns is applicable only one time.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
OrthoJoy Pain Relief Oil | Relieves Joint & Muscular Pain - 100ml
Ortho Joy Arch Support Gel Insoles For Walking, Sports for Men and Women
This item is non-returnable due to hygiene and personal care nature of the product.
However, in the unlikely event of damaged, defective or different items delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Please Click Here For a Return, Refund, and Exchange.
